Industry Insiders: LinkedIn Customer Success Manager

WE CONTINUE OUR INDUSTRY INSIDERS SERIES WITH A CUSTOMER SUCCESS MANAGER AT LINKEDIN.

Have you ever heard of a customer success manager before? Neither have we, so we just had to learn more about what it entails! We’re so grateful to have MG (28 years old, based in NYC) giving us the insights on what it’s like to work at LinkedIn. Thanks, MG!

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Q: What is your official work title?

Customer Success Manager

Q: How would you explain your job to a 15 year old?

I partner with LinkedIn's institutional clients to serve as a key project manager and consultant to ensure investments in LinkedIn corporate solutions align with client goals and social media sourcing strategy.   

Q: What are some things you are responsible for?

NYC office

NYC office

  • Collaborate with internal stakeholders, including Sales, Product, Media, Marketing, and other cross-functional teams to deliver cohesive strategies and solutions to clients

  • Proactively analyze and communicate trends and insights to internal stakeholder

Q: What skills have you learned while on the job?

Analyzing coding languages in Excel and SQL.

Q: What skills do you have to have to be successful in your role?

It’s important to have analytical skills that allow you to identify trends and insights to create strategic plans in partnership with clients and communication skills to present those finding to internal and external stakeholders.

Q: How is your performance measured?

 It’s based on the overall product utilization of our solutions and success of internal partnerships.

Q: What are the best perks that come with the job?

LinkedIn has amazing overall perks! One of my favorites is our amazing cafeteria where breakfast and lunch is served every day for free.

Q: What is the ratio of male/female in your direct team?

5:5

Q: What do you think is the biggest misconception about working in a tech firm? 

That everyone works in engineering!